Refund policy

Refund Policy
All sales are final. We do not offer refunds on any purchases made through Sundae & Co.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us at sundaeandco.store@gmail.com within 14 days of delivery with your order number and a photo of the issue. We'll review your case and may offer a replacement or store credit at our discretion.

Order Issues
If there's a problem with your order — wrong item shipped, missing items, etc. — reach out to us at sundaeandco.store@gmail.com within 14 days of delivery and we'll make it right.

Change of Mind
We're unable to offer refunds, exchanges, or cancellations for change of mind, so please review your order carefully before completing your purchase.

Questions?
Contact us at sundaeandco.store@gmail.com and we're happy to help.